1. Who we are
This Privacy Policy is provided by Opus Collective, the studio operated by Jonathan Ellis in Edmonton, Alberta, Canada (referred to here as "Opus Collective", "Opus", "we", "us", or "our").
It applies to Opus Collective and to all current and future brands, trade names, products, services, websites and affiliated or subsidiary entities that operate under the Opus Collective umbrella (each, an "Opus brand"), including this website at jonathanellis.ca. Where a specific Opus brand publishes its own privacy notice, that notice applies to that brand and is read together with this policy.
2. Information we collect
Information you provide to us
When you contact us through a form, start a chat, request a quote, or engage our services, we collect the information you choose to give us. This may include your name, email address, phone number, company, the contents of your message, and any project or account details you share.
Payment information
When you make a payment, your payment is processed by our payment provider, Stripe. We do not collect or store your full card number. Stripe handles card data directly and securely, and provides us with limited information such as a confirmation of payment, the last four digits of the card, billing name and country, and a transaction reference. Your use of Stripe is also subject to Stripe's Privacy Policy.
Information collected automatically
When you visit our websites, we and our analytics providers automatically collect certain technical information, including your IP address, device and browser type, the pages you view, links you click, referring pages, and general usage patterns. To understand how our sites are used and to improve them, we use product and web analytics and may record anonymized session activity (for example, session replays and heatmaps showing how visitors move through a page). These tools are configured to avoid capturing sensitive input such as the contents of password and payment fields.
Cookies and similar technologies
We use cookies and similar technologies to keep the site working, remember preferences, and measure performance and engagement. You can control or disable cookies through your browser settings. Some features may not function correctly if you disable them.
3. How we use your information
- To respond to your inquiries and provide the services you request.
- To process payments, issue receipts, and manage billing and subscriptions.
- To operate, maintain, secure and improve our websites and services.
- To communicate with you about projects, updates, support and administrative matters.
- To detect, prevent and address fraud, abuse, security incidents and technical issues.
- To comply with legal obligations and enforce our agreements.
- With your consent, to send you marketing or updates (you can opt out at any time).
4. How we share information
We do not sell your personal information. We share it only as needed to run our business, in the following ways:
- Service providers. We use trusted vendors who process information on our behalf, including Stripe (payments), Cloudflare (hosting, content delivery and security), and analytics and email delivery providers that help us operate and improve our services. These providers may only use your information to perform services for us.
- Within Opus Collective. We may share information among Opus brands and our team so we can deliver and support your services.
- Legal and safety. We may disclose information if required by law, legal process, or to protect the rights, safety and property of Opus Collective, our clients, or others.
- Business transfers. If all or part of our business is reorganized, merged, or acquired, information may be transferred as part of that transaction, subject to this policy.
5. Data retention
We keep personal information for as long as needed to provide our services, maintain business and financial records, resolve disputes, and meet our legal and tax obligations. When information is no longer needed, we delete or anonymize it.
6. Data security
We use reasonable administrative, technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any issues promptly.
7. International data transfers
We are based in Canada. Some of our service providers, including payment and infrastructure providers, may process information in the United States or other countries. Where information is transferred across borders, we take steps intended to ensure it remains protected consistent with this policy and applicable law.
8. Your privacy rights
Subject to applicable law, you may request to access, correct, update or delete the personal information we hold about you, withdraw consent, or object to certain processing. Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. If you are in a region with additional rights (such as the EEA or United Kingdom), those rights may also apply. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
9. Children's privacy
Our websites and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
10. Third-party links
Our websites may link to third-party sites and services we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy practices.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated through our websites or by other reasonable means. Your continued use of our websites and services after an update means you accept the revised policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected]. Opus Collective, Jonathan Ellis, Edmonton, Alberta, Canada.